1. Parties
This Distance Sales Agreement has been concluded electronically between the Seller whose information is provided below and the Buyer who purchases digital products, software licenses, license keys, activation codes or similar virtual products through the website www.alcabir.com.
2. Seller Information
Trade Name: Saral Matematiksel Yazılımlar ve Robotik Mühendisliği Sanayi ve Ticaret Limited Şirketi
Address: İvedikosb Mah. 1453 Cad. No: 66 Yenimahalle / Ankara / Türkiye
Tax Identification Number: 7450811389
Phone: 0 532 268 12 19
WhatsApp: 0 532 268 12 19
Email: iletisim@alcabir.com
Website: www.alcabir.com
Hereinafter referred to as the Seller.
3. Buyer Information
The Buyer is the real or legal person who places an order, makes a payment or purchases a digital product through www.alcabir.com.
The Buyer’s name, surname, company title if applicable, billing address, phone number, email address and invoice information consist of the information submitted during the order process.
Hereinafter referred to as the Buyer.
4. Subject of the Agreement
The subject of this Agreement is to determine the rights and obligations of the Parties regarding the sale, payment, delivery, cancellation, return and exchange conditions of digital software licenses, license keys, activation codes, digital access information or similar virtual products purchased electronically by the Buyer through www.alcabir.com.
The products offered by the Seller are not physical products. They are digital license products, software activation codes or virtual products delivered electronically.
Therefore, no physical shipping, courier delivery, postal delivery or physical product delivery is provided under this Agreement.
5. Basic Characteristics of the Product or Service
The basic characteristics of the product subject to sale, license type, usage period if applicable, activation method if applicable, product description, sales price and payment information are available on the relevant product page and order summary section of www.alcabir.com.
Before completing the order, the Buyer declares that they have read and accepted the product description, that the product is a digital license product, that the delivery will be made by email, and that no installation support is provided.
The Buyer is responsible for checking whether the digital license purchased is compatible with the device, operating system, software version, region, account or platform on which it will be used before placing the order.
6. Formation of the Agreement
The Buyer adds the product they wish to purchase to the cart through www.alcabir.com, completes the order and payment steps, and confirms the payment transaction.
The Buyer’s confirmation of the order at the payment stage constitutes a transaction that creates a payment obligation.
This Agreement is deemed to have been concluded when the Buyer confirms the order electronically and the payment is successfully received by the Seller or the payment infrastructure.
The Seller reserves the right to review the order in cases requiring payment security, license availability, risk control or technical verification.
7. Payment Terms
The Buyer pays the price of the purchased product through one of the payment methods offered on www.alcabir.com.
Payment may be made by credit card, debit card, virtual POS or other payment methods specified on the website.
For payments made by credit card or debit card, card information is not stored directly by the Seller. Payment transactions are carried out through the secure payment infrastructure of the relevant bank or payment service provider.
The order is not considered finalized and digital license delivery is not made until payment approval is received.
8. Delivery Method
The products purchased are digital products. Therefore, product delivery is not made to a physical address but electronically.
The Seller sends the purchased license key, activation code or digital product information to the email address provided by the Buyer during the order process.
Delivery is generally made instantly by email after payment approval.
Delays may occur due to technical density, payment verification processes, security checks, email service provider issues or system failures. In such cases, the Buyer may contact the Seller.
Email: iletisim@alcabir.com
Phone / WhatsApp: 0 532 268 12 19
9. No Shipping
Since the products sold on www.alcabir.com are digital license products, no shipping service is provided.
No shipping fee is charged to the Buyer.
No physical box, CD, USB drive, printed document, parcel or similar physical delivery is provided.
The Buyer accepts that the product purchased will be delivered digitally via email.
10. Accuracy of Email Address
The Buyer is responsible for providing a correct, active and accessible email address during the order process.
The Seller shall not be responsible for non-delivery or delayed delivery of the license key due to an incorrect, incomplete, invalid or inaccessible email address provided by the Buyer.
In such a case, when the Buyer notifies the Seller of the correct email address, the order will be checked and the necessary redirection will be made.
11. Invoice
The Seller issues an e-invoice or e-archive invoice in accordance with applicable legislation for the sales made.
The invoice is created based on the information provided by the Buyer during the order process.
The Buyer accepts that the invoice information provided is accurate and complete. The Buyer is responsible for any inaccuracies caused by incorrect or incomplete invoice information.
The invoice may be sent to the Buyer electronically.
12. No Installation Support
Installation support is not provided for digital license products sold through www.alcabir.com.
Unless otherwise expressly stated in the product description, the Seller does not provide remote connection, device installation, software installation, operating system configuration, technical service or intervention on the Buyer’s device.
The Buyer accepts that they have the necessary technical knowledge, device compatibility and software environment required to use the purchased license.
13. Cancellation Right
The Buyer may request cancellation of the order before the license key or digital product information is delivered.
Cancellation requests made before delivery are evaluated by checking the order status. If the license key has not yet been sent to the Buyer and the product has not been made accessible, cancellation and refund may be processed.
After the license key has been sent to the Buyer, the digital product has been delivered or the activation information has been made accessible, cancellation requests are evaluated within the scope of the return and exchange conditions due to the digital nature of the product.
14. Return and Exchange Conditions
The Seller’s return and exchange policy is applied as follows:
The Buyer may request cancellation and refund before the license key is delivered.
For faulty, invalid or non-working licenses, the primary solution is replacement. If the Seller determines after technical review that the product is faulty, a new and working license key may be provided to the Buyer.
If the Buyer purchases the wrong product, an exchange request may be evaluated if the license key has not been used, activated or accessed.
For activated licenses, refund requests may be accepted within 7 days under the Seller’s commercial return policy. Such requests are evaluated by considering the usage status of the license, activation status, cancelability, risk of misuse and the technical conditions of the license provider.
The Seller reserves the right to reject a refund request if the digital license has been misused, shared with third parties, consumed by being tried on multiple devices, cannot be withdrawn by the license provider or if the issue is caused by the Buyer.
15. Right of Withdrawal
The Buyer generally has a right of withdrawal under distance sales legislation. However, this right may be limited for digital products depending on the nature of the product.
The products sold through www.alcabir.com are digital license keys, activation codes or intangible products delivered electronically.
Once the license key is sent to the Buyer by email with the Buyer’s consent, the digital product is deemed to have been delivered and made accessible.
Therefore, the right of withdrawal for license keys, activation codes and digital products delivered instantly in electronic form is evaluated by considering whether the product has been delivered, used, activated and whether it is technically returnable.
The Seller may accept or review refund requests for activated licenses within 7 days as part of its customer satisfaction policy. This is the Seller’s commercial return policy.
16. Notification of Faulty or Non-Working License
If the Buyer believes that the license key sent to them is faulty, invalid or not working, the Buyer must notify the Seller without delay.
The following contact channels may be used for notification:
Email: iletisim@alcabir.com
Phone: 0 532 268 12 19
WhatsApp: 0 532 268 12 19
The Buyer’s notification should include the order number, product name, screenshot of the error, error message received during activation if any, and platform information used.
After receiving the notification, the Seller reviews the license key. If a product-related error is detected, a new license key will be provided to the Buyer or an appropriate solution will be offered.
Issues arising from the Buyer’s device, internet connection, operating system, regional restrictions, wrong product selection, incorrect installation, third-party software problems or user-related transaction errors do not mean that the license itself is faulty.
17. Buyer’s Obligations
Before placing an order through www.alcabir.com, the Buyer is responsible for carefully reviewing the product description, license type, delivery method, return and exchange conditions.
The Buyer accepts that the name, surname, email, phone, invoice and contact information provided during the order process are accurate.
The Buyer agrees not to share, duplicate, resell, transfer or misuse the license key delivered to them.
The Buyer agrees to use the purchased digital license only in accordance with the relevant product’s terms of use.
18. Seller’s Obligations
The Seller is responsible for processing the Buyer’s order after payment approval and delivering the digital license within the stated delivery period.
The Seller ensures that the digital license is sent to the Buyer by email.
The Seller performs the necessary technical review for faulty or non-working license notifications and manages the replacement process in case of product-related issues.
The Seller is responsible for providing a license key or activation information that corresponds to the basic characteristics stated in the product description.
19. Product Compatibility and Terms of Use
The Seller undertakes to provide a license key or activation information in accordance with the basic information specified in the product description.
The Buyer is responsible for checking whether the purchased product is compatible with their device, operating system, software version, country or region settings, account type or intended use.
The Seller does not accept responsibility for special use cases not expressly stated in the product description.
20. Force Majeure
In cases of force majeure beyond the control of the Parties, such as natural disasters, war, epidemic, cyberattack, internet outage, payment infrastructure failure, server issues, email service provider interruption, decisions of public authorities or similar events, the Parties may experience delays in fulfilling their obligations.
Once the force majeure event ends, the provisions of this Agreement shall continue to apply.
21. Protection of Personal Data
The Buyer’s personal data may be processed for the purposes of receiving the order, processing the payment, delivering the digital product, issuing invoices, conducting customer support processes and fulfilling legal obligations.
Detailed information regarding the processing of personal data is provided in the Privacy Policy and Personal Data Protection Clarification Text published on www.alcabir.com.
22. Resolution of Disputes
This Agreement shall be governed by the laws of the Republic of Türkiye.
For transactions where the Buyer is considered a consumer, Consumer Arbitration Committees and Consumer Courts shall be authorized within the monetary limits specified under the applicable legislation.
For commercial purchases and transactions that are not considered consumer transactions, the general rules of jurisdiction and competence shall apply.
23. Evidence Agreement
The Parties agree that the Seller’s electronic records, order records, payment records, email delivery records, invoice records and system logs shall constitute evidence in any dispute arising from this Agreement.
24. Entry into Force
By placing an order through www.alcabir.com, the Buyer declares that they have read, understood and accepted this Distance Sales Agreement electronically.
This Agreement enters into force upon the Buyer’s electronic approval.
The Seller may update this Agreement due to legislative changes, payment service provider requirements, technical needs or commercial process updates. The current version of the Agreement shall be valid from the date it is published on www.alcabir.com.