1. General Information
This Delivery Policy explains how digital products purchased through www.alcabir.com are delivered to customers.
The products sold on www.alcabir.com are digital software licenses, license keys, activation codes and similar virtual products. These products are not physical goods.
Therefore, no physical shipping, cargo delivery, courier service, postal delivery or parcel delivery is provided.
2. Seller Information
Trade Name: Saral Matematiksel Yazılımlar ve Robotik Mühendisliği Sanayi ve Ticaret Limited Şirketi
Address: İvedikosb Mah. 1453 Cad. No: 66 Yenimahalle / Ankara / Türkiye
Tax Identification Number: 7450811389
Phone: 0 532 268 12 19
WhatsApp: 0 532 268 12 19
Email: iletisim@alcabir.com
Website: www.alcabir.com
3. Delivery Method
All products purchased through www.alcabir.com are delivered digitally.
After payment confirmation, the purchased license key, activation code or digital product information is sent to the email address provided by the customer during the order process.
Delivery is generally completed instantly by email.
The customer accepts that the purchased product will be delivered electronically and that no physical product will be shipped.
4. No Physical Shipping
Since the products sold on www.alcabir.com are digital products, no physical shipment is made.
No physical box, CD, USB drive, printed document, invoice copy, parcel or cargo package is sent to the customer.
No shipping fee is charged.
There is no cargo tracking number because the delivery is completed digitally by email.
5. Delivery Time
Digital delivery is generally completed instantly after successful payment confirmation.
In some cases, delivery may take longer due to payment verification, fraud prevention checks, technical issues, system intensity, email service provider delays or security review processes.
If the customer does not receive the license email after payment confirmation, the customer should contact us through the following channels:
Email: iletisim@alcabir.com
Phone: 0 532 268 12 19
WhatsApp: 0 532 268 12 19
6. Customer Email Responsibility
The customer is responsible for providing a correct, active and accessible email address during checkout.
The license key, activation code or digital product information is sent to the email address entered by the customer.
We are not responsible for delivery delays or non-delivery caused by incorrect, incomplete, inactive or inaccessible email addresses provided by the customer.
If the customer enters an incorrect email address, they must contact us as soon as possible. After verification, the order may be checked and the delivery email may be resent to the correct email address.
7. Spam and Junk Folder Check
In some cases, delivery emails may be filtered by the customer’s email provider.
If the customer does not see the license email in the inbox, the customer should check the spam, junk, promotions or other filtered folders.
The customer should also make sure that emails from iletisim@alcabir.com are not blocked by their email provider.
8. Invoice Delivery
An e-invoice or e-archive invoice is issued for purchases made through www.alcabir.com in accordance with applicable legislation.
The invoice may be sent electronically to the customer’s email address.
Invoice information is created based on the details submitted by the customer during the order process. The customer is responsible for ensuring that billing information is accurate and complete.
9. Installation Support
Products sold through www.alcabir.com do not include installation support unless expressly stated otherwise on the product page.
We do not provide remote connection, device setup, software installation, operating system configuration or technical service on the customer’s device.
The customer is responsible for checking product compatibility before purchase.
10. Failed or Delayed Delivery
If delivery cannot be completed due to technical reasons, the customer may contact us with the order number and purchase details.
After the order is verified, the license key or digital product information may be resent to the customer’s email address.
If the delay is caused by payment verification or security review, delivery will be completed after the necessary checks are finalized.
11. Delivered Product Status
A digital product is considered delivered once the license key, activation code or digital product information is sent to the email address provided by the customer.
After delivery, cancellation, refund and exchange requests are evaluated according to our Refund & Return Policy.
Due to the nature of digital products, delivered, accessed, used or activated license keys may be subject to special refund and exchange conditions.
12. Contact
For delivery-related questions, missing license emails or support requests, customers may contact us through the following channels:
Saral Matematiksel Yazılımlar ve Robotik Mühendisliği Sanayi ve Ticaret Limited Şirketi
Address: İvedikosb Mah. 1453 Cad. No: 66 Yenimahalle / Ankara / Türkiye
Phone: 0 532 268 12 19
WhatsApp: 0 532 268 12 19
Email: iletisim@alcabir.com
Website: www.alcabir.com